Home » Retail Survey » Verizon Wireless Customer Survey

Verizon Wireless Customer Survey

How do you like your visit at Verizon Wireless? What do you think their service and products? Does the products satisfy your need? Thank you for taking the Guest Feedback. They are interested in your feedback. Your opinions will be kept anonymous and confidential. Share your feedback and suggestions with Verizon Wireless now.



Verizon Wireless Customer Survey Guide

  • Visit the survey link below and take part in the survey

 Verizon Wireless Customer Survey

  • Choose the language from English and Spanish to finish the survey
  • Enter your mobile telephone number and click”Take Survey”
  • Answer the following questions and help Verizon Wireless do better

About Verizon Wireless
Verizon Wireless is the second-largest mobile network operator in the United States. Headquartered in Basking Ridge, New Jersey, the company is a joint venture of American telecommunications firm Verizon Communications and UK-based Vodafone.



Reference Links

  1. Verizon Wireless Customer Survey Link: www.verizonwirelesssurvey.com
  2. Verizon Wireless Official Site: www.verizonwireless.com

Rating 2.7185votes

  1. Rated 1
    says:

    Less than satisfied. I have a warranty. Sent half order. Next day talked with lady nice thought things were taken care of she was pleasant. I’ve had major surgery but will to go to Kalamazoo to fix problem at store. Oops not fixed waited for call. Go figure. Call unable to complete the call. (After getting her text) I called gentleman VERY FRUSTRATING!! If your RIGHT HAND KNEW WHAT YOUR LEFT HAND KNEW OR KNEW HOW TO READ NOTES!!??????????!!!!! I wouldn’t be thinking about changing carriers right now! No more in store sales! Online only! There goes older generation!!! No more upgrade putting on bill w/o down payment WHAT??? 12 YEARS??? $1000 CREDIT LIMIT TO START??? HAVEN’T ASKED TO RAISE IT! WHY SHOULD I STAY? Talk you around your problem…. What do you mean Customer is first…maybe even thinking maybe right? Not anymore it’s the almighty DOLLAR!!



  2. Rated 5
    says:

    Dylan Becker, at the Ellisville, MO store, provided excellent customer service to me in addressing my questions. He also provided very complete and clear information about the current promotions for upgrades. I strongly recommend others talk to Dylan about phone options with Verizon and any phone issues they are having.

  3. Rated 5
    says:

    I bought a new phone today at the 4415 Commercial St. SE, Salem OR store. Robert MacDonald gave me great customer service!! Was so helpful patient & very informative. I had less than a 5 minute waiting time to be helped too. Have been a Verizon customer for many years & will continue to be.



  4. Rated 5
    says:

    Just wanted to acknowledge The Brier Creek Store . The customer service there is Amazing. Thanks to Jarod, Chris, and Antoinette You guy’s have been Awesome. Keep them on your team. Everyone in the store always does an Excellent Job..

  5. Rated 5
    says:

    Have been totally satisfied each time I have visited this store. Located on Reynolda Rd. in Winston-Salem, NC 27106. I have dealt with at least three representatives and all were polite courteous and very helpful. Especially Steven Simmons, thumb’s up to you during process of selling my Google Pixel 2 XL!!!

  6. Rated 5
    says:

    Harleysville Verizon was extremely efficient in every aspect of transaction.

    The manager Vivek Alex Chakravarty very knowledgeable and pleasant to work with and most certainly would recommend he and the office.

  7. Rated 1
    says:

    Absolutely horrible at how they treat there customers I’ve spent six hours on the phone to be kicked out the automated system and when I reach a representative they tell me they can’t do anything that I need to drive 5 hours away to have the issue resolved

  8. Rated 5
    says:

    Tony was an excellent store manager. Great service and very friendly. Great job Tony.

  9. Rated 5
    says:

    I’m very happy with the customer service at the Wilkes Barre store in Pennsylvania. Jeremy was an amazing help and very polite.

  10. Rated 1
    says:

    Customer service is terrible. I’ve my tablet sent off twice for the same issue and there’s been no resolution. Absolutely awful. Thanks for nothing.

  11. Rated 5
    says:

    Flanders Four Corners/East Lyme CT-

    Excellent service during new upgrade!!!!!! Especially Jacob Treece, can’t say enough good things about how courteous and patient he was during this process. Excellent Verizon representative!!!
    Store Manager Adam was also outstanding!!!

  12. Rated 1
    says:

    Congratulations. You are a money hungry beast that does not stand behind your promises or products.

  13. Rated 5
    says:

    Came in to get a new phone and Sean made my time pleasant and was very helpful!

  14. Rated 5
    says:

    Hope St Stamford CT location: Hope, Mike and Diego were very helpful. Diego even helped set the phone up in the cars. They should hire more people like them. Great customer service!

  15. Rated 5
    says:

    Mike, Hope and Diego were great! Diego has the patience of a saint To Help my husband and I with our new phones. Dealing with us, he deserves a big raise.

  16. Rated 2
    says:

    More towers need to be installed or updated in the Ogden valley. Reception is poor in many areas of the city.

  17. Rated 1
    says:

    The people I got phone from suck

  18. Rated 5
    says:

    I don’t know where to beginning. I had the most amazing solutions specialist by the name of Njagi Mwara at the location 9821 Northlake Centre Parkway. Njagi was very patient and understanding Because I had not always had the best experience with Verizon before yesterday. This will be the only location that I shop at. I just really wanted to shine some light on this individual. But let me now forget behide every great employee there is a great manager and his manager also was wonderful. Thank you and for all that you all do.

  19. Rated 1
    says:

    I have had a Verizon account for only 2 months. The only reason why a moved to Verizon was for their International Calls package. This was set incorrectly when I bought the phone, so I have been calling Customer Service many many times trying to fix it and avoid all the charges for international calls. Every time Customer Service tells me that it is fix, and then the problem appears again, last time, the rep actually insinuated that I was lying about purchasing the package at the moment I got the phone (!!!??). Now the phone does not work. It is a piece of garbage!!, only shows a start up failure screen. Spend hours at the store and nobody can fix it. Unfortunately the phone is cracked on the back, and they want to charge me $290 to fix it.. more than the cost of the phone!!! when I asked for other options, they wanted to give me the number of the manufacturer, so I could “see” if maybe they could fix it.
    I made a big mistake changing my carrier for Verizon. It is the WORST service I have ever had

  20. Rated 1
    says:

    I have (3) phones on my account. I simply want to check status on those units. I’ve asked for my password, changed my password, and then asked for a billing password. If i knew my passwords, I wouldn’t be send this!

  21. Rated 3
    says:

    Even though and by experience Verizon is the best coverage, I would like to know why you keep ha ing to raise prices. It’s not like the customer is already paying more for the coverage than any other wireless carrier charges. You finally have 1 price for warranty as 1 price for all devices but it hasn’t even been a year and you raise the price of it already. The price we alrwafy pay for coverage is enough to pay for warranty. Not right for you to constantly raise the prises. The prices of everything else is finally coming down since gas prices have been down but you constantly raise your cost. It’s not a small increase either. It’s like everyone else. You get MONEY HUNGRY. When we are already paying for the phone and under the 2 year contract for that phone for you to charge us more to replace it. Not sure why we are paying to replace something we are still paying for. Same as if you were to go in any store and buy a product. If it needs repair you don’t pay extra for the store to exchange it. If we pay for the product we shouldn’t have to be paying more to have it replaced. We are defiantly paying enough alrwady.

  22. Rated 1
    says:

    Liers and cheats stay away even there spokes man left for a better company and my real rating would be no stars but u have to give them one to make them feel important

  23. Rated 1
    says:

    Went into Verizon store in the Spokane Valley mall to make a 300.00 payment on my granddaughters phone and 406.20 was charged to my debt card. I questioned the receipt and your employee told me it was correct (he lied). I returned to the store as soon as I checked my bank account when I arrived he was putting on a screen saver and expected me to wait. Then a second employee who said he was a manager started helping me he was on hold for a good 20 minuets and needless to say I was very upset and he threatened to call security. And I was told if I receive any over draft fees they are not responsible.

  24. Rated 1
    says:

    I was with Verizon for 4 years and 2 months. I joined Verizon because my daughter wanted a IPhone. We were with T-Mobile, but the phone was cheaper with Verizon so I switched . My two daughters are adopted. I did everything for them. I raised them 70 percent by myself because was ex husband was gone. My first daughter participated in the junior olympiques. My second daughter won silver for in all East African games . My first daughter is doing her masters in McGill university in Canada graduating in May. My second daughter is doing her bachelors in business management from Usf. Every single homework they ever did I was done by me or tutor for algebra i hired, every single doctors visit, i cooked 6 days a week.I made 5 trips to school everyday day. They never missed a single day of school their whole lives. I got divorced from my husband. He is coward. He is using the children to fight me. I called Verizon and told someone that I am a abused woman. I never received any help from Verizon. My accounts with Verizon were not protected by Verizon. I always paid in time. I close my account last month because I believe that my accounts were not secured with Verizon.

  25. Rated 5
    says:

    Today I needed some help with multiple issues; when I called the customer support I talked to this man and he was the ABSOLUTE BEST ever!!! He helped me resolve everything I had issues with. Instead of telling me what I can’t do he told me what I can do & also he explained everything perfectly!!!

  26. Rated 1
    says:

    The cellular service is great but the store I went to is absolute trash. I have been lied to and don’t know what to believe. I let the issue with the store go by but then I added a flip phone on my account for my grandma and your rep said he would waive the activation but didn’t for some reason there is also an upgrade fee on my account but I didn’t upgrade a phone and I’m also not receiving my buy one get one free credits for the note 8s on my account I bragged on verizon for the first month I had it but now I’m having doubts and thinking of just purchasing the phones and cutting my losses

  27. Rated 5
    says:

    I just want to say Ricardo Blake tech support did a great job. on fixing my wifi problem
    This man has the voice of authority.I am so grateful I got him to help with my problem. because of him. The Problem is resolved.I give him a 1000 rating. Please tell him that.

  28. Rated 1
    says:

    I used to be a proud Verizon wireless customer. But lately the following occurrences have dishearteningly very rampant:

    -Unbelievably long call wait times from about 30 mins to almost 3 hours.
    -Poor communication.
    -Very nonchalant, sometimes helpless associates at their service centers.
    -Incomprehensiblely expensive service without seeing any much difference from the other carriers.

    I guess this provider sits up or does a shake up in the manner in which it operates only after it has lost a chunk of its customers to the other providers. I am strongly contemplating crossing over to T-Mobile.

  29. Rated 1
    says:

    Verizon es una compañía que roba el dinero. He estado con ellos 2 años y lamento haberme movido con esta compañía, tienen muchos cargos que esconden, dice una cosa y hace otra, moví a toda mi familia con ellos (5), que gran desepcion que FCC no hecho nada ha está compañía corrupta.

  30. Rated 1
    says:

    Network seems to getting worse. Dropped calls constant loading. Changing networks

  31. Rated 1
    says:

    Verizon’s buy one get one free iPhone 8 is a joke! I have to add a new line to get this promotion? Can it be waived? It’s just me and my wife and I have to add a new line!?!?!

  32. Rated 5
    says:

    Great Service

  33. Rated 5
    says:

    Left Home yesterday to upgrade my husband’s phone from a 6+ to an 8+. Were greeted at the store in Blackwood NJ (store #4687) by two fantastic employees, Mercedez and Ricky. We ended up leaving with 2 iPhone X, wireless chargers, a tablet, wireless earphones, phone covers. They were not busy but spent hours transferring our info and explaining so much to us. I’ve been to many Verizon stores over the years and have always dreaded it because so many of the employees can be quite rude. These two are a credit to your organization and should be applauded for their kindness. While there it was snowing and Ricky actually went outside and shoveled the walk, then ran to get salt so “a customer won’t slip on the ice” very rare people indeed. If I were to start a business I would grab these two from you. They are rarities in today’s world. God bless them both.

  34. Rated 1
    says:

    Verizon wireless are a bunch of lies they change your plan and never tell you there going to charge you a nother mouth in Advance and told me I would just get a 7 dollar charge for a proratian this is not the first time boy was i stuppid they charge me for a tablet and told me to pay a 150 buck for it and i w ould ow n it that was a lie 3 mouth latter i find out the y put me in a contract i told them i could have went to walmart and bought on out right if I new that the store in lake land Florida lie my name is James I have been w it Verizon for a long time and I’m over there crap I would tell anyone your crazy if you go with them your crazy

  35. Rated 1
    says:

    Not happy with Verizon all they do is lie to you north 98 north Lakeland fl is a joke I’m about tired of there crap

  36. Rated 1
    says:

    The new Verizon guy is an annoying ass.

  37. Rated 1
    says:

    Sonny Boy Necor is a problem for any USA corp customer, you know the one’s that pay your salary?
    This Verizon Customer Care rep HA! should be shown the door back to the Philippines.
    make America great again.
    Trump

  38. Rated 1
    says:

    Went to the Verizon store located in matamoras Pennsylvania to either exchange or get refunded for a cell phone case that was the wrong model for my phone. I ended up receiving my refund but dealt with an unpleasant woman who was not customer friendly at all and have me an attitude when I asked about replacing a glass screen cover that broke . Didn’t smile, wasn’t friendly, definitely the worse customer experience I have ever received at a Verizon store. I’m happy to receive my refund and accepted that I would have to purchase a glass protector for the screen but did not appreciate the rudeness I inquired

  39. Rated 1
    says:

    Do not go into Victra?Verizon Store, in Fairfield, Ca. for any phone needs. They are crooks! I would rate them zero stars. Maricio did not give me any money for my trade in phone 6 plus. He told me if I wanted to increase my phone memory, I could only upgrade to a 7 plus? When i found out about the 8 plus, which he didn’t have in his store, he wouldn’t let me trade it in, without charging me a restocking fee! I haven’t even left the store!!!! He said I couldn’t order me it, within the two week return policy mark anyways. He was rude and dishonest!!!

  40. Rated 1
    says:

    When I did a Verizon update as requested it messed up my phone totally the print is smaller the icons are smaller the setup is different I hate it I would like to put things back the way they were but I don’t know how

Survey Discussion